Mitel Acquires ShoreTel | Effects on ShoreTel Customers | What's Next?

Early this morning Mitel announced an agreement to purchase ShoreTel in an all-cash deal worth about $430 million. The plan is to acquire all of ShoreTel's outstanding shares at a price of $7.50 per share, followed by a merger of the two companies. This merger will not require approval of ShoreTel's stockholders but will require a regulatory review before it can close. This is big news in the telecom industry, especially since the amount is $110 million less than what Mitel offered ShoreTel shareholders about three years ago. If approved, the merger will make "MoreTel" the 2nd largest player in the UCaaS market (Mitel + ShoreTel = MoreTel).

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Team Messaging Trumps Group Chat - The Next Generation of Office Collaboration

Team messaging applications, starting with Slack, have made a huge impact on the direction of Unified Communications. Since Slack launched in August of 2013 most businesses have adopted or experimented with the use of the product or a similar product. The surprising thing about this trend is that it is almost entirely driven and inspired by users, not managers or IT wizards. This is good news for managers who are looking for a way to improve teamwork: people actually want to do this!

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Are Premise-Based Business Phone Systems Dead?

If you have explored replacing your communications solution in the last 2 years you have likely faced the question, Hosted vs Premise delivery? If you believe the industry hype, the only real option is moving your phone system to a cloud solution. There can be substantial value in moving to a cloud phone system, but to assume it is the right solution for every business is foolish. In this article we discuss why some organizations might choose one over the other, and using ShoreTel as an example, we will showcase one solution that has adapted well to the new market shift.

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How to: ShoreTel Connect Desktop Client - 7 Training Videos for Your End Users

Over the past 6 years Unified Communications, or UC, is a buzzword that has swept over the business landscape like a rising tide through a reef pool, making its way into every nook and cranny and finding its place cross-departmentally in almost every industry. The trend is undeniable, and the value is real, but what good is UC if you don't know how to use it? 

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SD-WAN is Just One Piece of the Puzzle

Connectivity as a Service Explained ~ MCaaS vs. SD-WAN

SD-WAN, or Software-Defined Wide Area Network, uses new SDN technology to connect organizations’ networks – everything from retail locations to data centers, and beyond. Its ability to provide active-active failover is a huge draw to many organizations, as it provides arguably the first true zero-downtime WAN solution. There is no doubt that SD-WAN will become a more prevalent solution in the years to come, but the question now: what is the best way to go about implementing it for your organization? 

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SD-WAN Explained: The 3 Flavors of Software Defined WAN

Most of us have heard of SD-WAN and understand that it can have a huge impact on our networks and the way our businesses operate.  What is SD-WAN? SD-WAN is best defined as traffic monitoring and management from physical devices to the application itself, capitalizing on flexibility and agility. This intelligent routing is abstracted into a virtual overlay, enabling a secured pooling of both private and public connections allowing for automation, centralized network control and real-time management across multiple links. In other words, it is able to take multiple sources of internet, optimize them, control the network flow and provide seamless failover.  Sounds pretty great, right?

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3 Ways Skype for Business Improves Work and Changed MY LIFE!

*as long as you have Office 365...

Alright Already! Skype for Business gives me all the tools I need to be productive at work while allowing me the flexibility to remain connected on the road; it truly is a great communication solution. There, I said it. I’m finally ready to admit it…

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Best Practices for ShoreTel Workgroups

A lot of thought needs to go into your call flow configuration to ensure a smooth process for your clients as well as making sure the calls get to the right person within your organization. With this article I will focus mainly on the best practices for setting up your Workgroups.

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The 3 Best Ways to Use Unified Communications (UC)

There are right ways and wrong ways to use Unified Communications (UC). The vast majority of companies and employees underutilize their UC platform in terms of how it can increase productivity. UC platforms such as ShoreTel, RingCentral and 8x8 are designed to optimize business processes. Do you really feel more efficient since you installed that application on your computer or mobile device? To truly get your money’s worth out of your communications platform, and experience all the benefits that were promised pre-sale, you need some pointers on how to use UC to work smarter, work faster, and work together. The ideas below are just the tip of the iceberg when it comes to functionality; they are written primarily to spark your creativity in bringing out the best in your UC platform.

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The Case for Integrations in Unified Communications (UC)

Unified Communications has evolved rapidly over the last 15 years, redefined again and again.  Initially if voicemail was received in your email inbox and the system included a basic communicator client it was considered UC, but as technology evolved so did this definition.  This slow creep of features developed into a requirement for web/video collaboration, Instant Message, Fax, SMS, Calendar integration and much more.  The result is a confusing mess of different clients and tools inhibiting adoption and creating a blackhole of communication.  Intuitive integrations to your core tools are critical to gaining adoption and seeing value from a UC product set.

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What Happened to Toshiba?

On March 21st of 2017 the Toshiba dealer channel received letters announcing the wind down of the Telecommunications System Division (TSD.)  In plain English, Toshiba Telecom (Toshiba IP Phone Systems) is shutting down their operations, leaving their customers and value added resellers in a tough spot. This is an important lesson to learn as the industry continues to evolve to cloud-based platformsThe common belief across industry insiders is this is just the first domino to fall in the legacy phone system market as the new platforms and offerings continue to disrupt. 

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Cloud Phone and Cloud SD-WAN

Cloud Phone systems, also known as Hosted Phone Systems, are the choice solution of enterprises large and small with 70% having made the move or planning to make the move per Information Week. The reasons for this vary dramatically based on the specific business and sector they belong to. Cost savings and productivity top the list.  

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Why does your Wi-Fi suck?

5 Common Misconceptions about Wi-Fi  

 Wireless internet has become a critical component for businesses of all types. Although the technology has improved dramatically over the last decade, there are many misconceptions about how to get best performance. This article is focused on giving you some simple tips for ensuring your wireless network is on the right path whether you are an Fortune 500 business or a Motel 6.

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3 Reasons you Need BrightMetrics for your ShoreTel

BrightMetrics is a reporting and analytics tool designed specifically to augment the ShoreTel phone system. At Matrix Networks we believe so much in this solution that we offer it as part of our Advantage+ ShoreTel Partner support, providing all the tools our clients need to gain insight and troubleshoot challenges. Although there are many reasons to use BrightMetrics and ShoreTel together here are three of our top reasons!

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Why it Sucks to Work with Carriers Part 2

As I described in my previous post, it really sucks to work with carriers. A lesser known alternative solution, called “Connectivity as a Service” has started to evolve to replace direct carrier relationships, improve the support experience drastically, and introduce value-added services.

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Why it Sucks to Work with Carriers Part 1

Dial Tone Carriers and Internet Service Providers (e.g. Comcast, CenturyLink, Frontier, Integra, etc.) are necessary evils in the world of IT Directors, CIO’s and Telecom Managers. Every business relies on connectivity, but at the same time they hate the people who provide their connectivity. On their list of “Vendors We Wish We Could Fire,” carriers are at the top. Too bad they can’t.

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What is ShoreTel Support?

ShoreTel Support is the service provided to ShoreTel clients to support, upgrade, and maintain their existing on-premise ShoreTel solution. Whether you are in a blended environment or entirely on-premise, ShoreTel requires this support to ensure your system is current and well maintained. The support model is a well developed concept but can be complex to outsiders and clients. In this article we aim to give you a better understanding of what ShoreTel Support really is.

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Using SMS in Your Business

Unless you have been hiding under a rock for the last 15 years you have watched the evolution of SMS text messaging from the days of pagers to iMessage and GIFs. The SMS world has brought smiley faces, acronyms, and text speak into our world at a rapid pace. Simple, straightforward, fun, and aimed almost exclusively at personal relationships. As users across the globe have adopted SMS, our businesses have fallen behind, unable to grasp how to implement, control, or even understand the scope of how to position it for business use.

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Understanding E911 on your ShoreTel Phone System

Emergency calling is something every good phone administrator should be prepared for. All too often, however, it is overlooked. The reality is that 99.9% of the time you don't need it, but when someone has an emergency, this view changes dramatically. It is critical that emergency services are able to identify where the call originated so they can reach the emergency location as quickly as possible.

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3 Keys to your ShoreTel Phone Install

We all want the same thing - boatloads of cash, world peace, and of course, successful tech projects. Unfortunately, these can all seem like distant realities, but at least one of them is attainable. Planning and good decision making are critical to the success of IT projects, but without experience, it is difficult to know what to prepare for. I am no expert in the deployment of a new NAS solution or printers, but I do know a thing or about new phone systems

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ShoreTel Workgroups and Huntgroups Explained

Have you ever called into a business and all you hear is ringing, wondering if anyone is going to answer your call? Working with your ShoreTel solution you have a couple of options to choose from so your callers aren't left wondering. 

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Bigleaf Networks is Portland's Very Own Rising Superstar in SD-WAN Technology

Portland's very own Bigleaf Networks is a local company with a very bright future!

Joel Mulkey and Jeff Burchett founded Bigleaf Networks after gaining experience with SD-WAN and Internet Optimization as part of the Freewire team, based out of Portland, Oregon. The two make a dynamic duo with a strong tailwind in an industry ready to explode. I am excited to see what the next 3 years bring. 

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2017 will be the Year of SD-WAN

An unsung hero walks among us. She wears a cape of connectivity and empowers every organization that chooses to embrace her amazing abilities. Yet the tales of her triumph go without praise or even the slightest acknowledgement. Dramatic entrance I know... so before I unveil who this mysterious hero is, let me first set the stage for why her tale must be told.

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Understanding Contact Center Reporting

Contact Center Reporting tools defined. Everything you need to know about the tools you have as a Contact Center Manager.

Not everyone geeks out about reporting like I do. But even if you don’t get excited by schedule adherence, there is still a lot of cool stuff that reporting can tell you about your phone system and contact center staff.  Critical data like identifying top performers and clients, contact surges and when people give up on you.

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ShoreTel Upgrades Demystified

Best Practices and Considerations when Performing a ShoreTel Upgrade.

Imagine buying a computer and knowing that whenever the manufacturer improves the software, you can ask for an upgrade. And imagine that the computer company only makes one kind of computer, so they are focused on making the best damn computer on the market. That’s the situation with ShoreTel on premise UC solutions. The hardware may stay the same, but the brain that runs the whole show? That is constantly getting improved. Running Office 2016? No problem. Using Gmail instead of Outlook? No problem. Using Windows 8.1? Ouch, sorry about that.  

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WTF is UC?

Unified Communications (UC) Defined. Finally. Gen-X vs Millennials + UC.

There has been a lot of talk recently about the divide between the Millennials and Gen X'ers. Millennials are often criticized for their tendency to be dreamers and Gen X'ers are said to be directionless and disaffected but got their jobs done regardless. I have been following this season of Survivor where a cast of unlikable characters attempt to outwit, outlast, and outplay in tribes - Millennials vs. Gen X'ers. The Gen X'ers fault the Millennials for receiving participation trophies and tout their own life-long hard work. The Millennials give each other nicknames, struggle to construct a shelter, and excel in physical challenges. 

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SD-WAN Explained - The New Big Thing

When it comes to managing your business over the Internet, it’s important to have connectivity and solutions in place that allow you to monitor your network and ensure performance and reliability to remote applications. To that end, SD-WAN (Software Defined Wide Area Network) is fast becoming the go-to option for companies both large and small who want to integrate more cloud services for employees to use.

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The Modern Contact Center

Communications is going through an unpredictable evolution. Ten years ago our businesses primarily communicated via a traditional desk phone and email. Today we use our cell phones and desktops to utilize SMS, LinkedIn, chat clients like Slack, face to face video, Facebook, Twitter, Email and much more to communicate with co-workers, family and clients. This has left many businesses struggling to keep the conversations going in the correct medium. The tools we deployed even 5 years ago are horribly out of date, meaning large swathes of your customer base are not connecting with your team, choosing a more modern competitor. This is clearly seen in companies like Amazon and ZOOM+ as they quickly gain market share, capturing their intended clients by embracing the new communications and technology shift. We must make this shift to meet our clients where they live, or risk losing the relationships we depend on.

 

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5 Keys to Building a Modern Cloud Network

As technology continues to evolve, a relatively new development is the move back to massive centralized infrastructure for application delivery to enterprises large and small. The trend brings with it incredible value but also new complexity that many firms haven't prepared for. The thought goes something like "if we move this to the cloud, all our technical needs are resolved!” Well now, someone is feeling a bit optimistic and definitely naive. Moving to the cloud requires a thoughtful approach for all aspects, from managing ever-increasing recurring costs, to how you plan to move data to and from cloud platforms.  The first place to begin your preparation has to be the network, now and always. 

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Managing Multiple Locations? SD-WAN & VPN FTW!

IT administrators can generally always agree on one thing: dealing with carriers for their multi-site connectivity sucks! This connectivity normally comes in the form of a MPLS Private IP cloud, EPL, EVPL, VPLS, etc….  At this point in time it feels like so many carriers just make up new acronyms to try and make their service sound flashier. The industry consensus is that ordering new circuits takes forever and submitting trouble tickets is pretty much a “hurry up and wait” game. To receive SLA credits is near impossible, requiring you to use their own systems to prove they are incompetent. These are just the normal complaints about interacting with the carriers, when you start talking about how much money you send them every month...wow...just wow.

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