Matrix Networks | Modern Voice

Cloud Phone Systems

Matrix Networks specializes in the selection, design, deployment, and management of cloud phone systems. In a world full of options for cloud-based voice and video solutions, it is important to have a partner that understands the competitive landscape and unique challenges associated with migrating to a modern communication solution. With dedicated Project Managers, experienced Engineers, and reliable Account Executives, Matrix is the partner for you.

Connect with a Phone System Specialist

Cloud Phone System Matrix Networks

Cloud Phones Systems offered by Matrix Networks

Matrix Networks' Approach to Cloud Phone Systems

Proven Track Record of Success

Deploying a cloud-based phone system is NOT as easy as the "big vendors" would have you believe... Our approach is to first, understand your environment, matching your business needs with the correct communications platform for your business and industry. Once we have done so, we are able to apply our deep understanding of network infrastructure and connectivity to ensure an optimized foundation for your cloud-based phone system to operate on. After the framework is built, Matrix Networks will apply a proven project management process, we call our Cloud Phone Concierge. Learn more below.

Just an arrow - nothing to see here

Cloud Phone Systems | What is it and Why?

Cloud Phone solutions are IP phone systems with the "brains" of the system hosted in multiple datacenters by the provider. The connection to these phone systems is via the Internet, you are no longer responsible for maintaining connections to services like PRI and analog lines. A new cloud phone system provides you with features that aren't available in a premise environment like support for SMS and advanced integrations. Businesses today are realizing that it is most important to align with communication solutions that are flexible and robust in feature sets - tying your organization down with a traditional on-premises phone system, simply does not make sense in today's volatile business world.

The Truth About Cloud Phone Pricing
UC Evaluation Guide | 70 Questions you need to know before you evaluate your options




profitability of a cloud based phone system



2 Key Reasons | People Buy Cloud Phones

Reason 1: Capital expense vs. Operational expense. One of the main reasons businesses are turning to cloud phone systems as their enterprise communication tool is because implementing a traditional on-premise phone system can be difficult and expensive. On the other hand, cloud-based phone system offer the same abilities (and much more) giving you best of breed communication technology without the impact of a large one time cost. 

Reason 2: cloud-based phone systems are always up to date. Rather than scheduling exhaustive upgrades that take up time and resources, cloud phone systems are continuously patched for the latest software version and feature sets as upgrades are pushed virtually on the back end. Additionally, as organizations grow, adding on additional features to fit new business need is as simple as adding licenses and clicking "apply". 

10 Tips Before You Invest in a     New Phone System
5 Keys to a New Cloud Phone System Deployment



Deployment | Matrix Networks' Concierge Service

Matrix Networks' Concierge Service is designed to bridge the gap between the virtual deployments provided by the cloud provider and your actual needs. Our strategy is to gather the information prior to placing an order with the cloud provider to ensure we hit the ground running on Day 1. The team at Matrix Networks is responsible for programming your system, managing the porting of numbers, ensuring the network is prepared and much more.  

  • Flexible deployment strategy to meet your specific environment 
  • Dedicated Project Manager and Pro-Tech 
  • Management of Number Porting 
  • Weekly Project Meetings 
  • Coordination with existing and future providers 
  • Expert Level Networking staff (CCNA certified) 


SD-WAN & Cloud Phone Systems

This is a critical step - and one often overlooked. Identifying a partner that understands this important relationship is key to a successful deployment and long-term stability of a cloud based phone system. Matrix Networks leverages over 30 years of experience evolving with telephony to build network infrastructure designed to handle the unique needs of cloud telephony. Learn more about how SD-WAN improves the performance of cloud phone systems here.

  • Optimized Internet packet prioritizations
  • Leveraging dual Internet circuits simultaneously 
  • Network performance analytics and reporting 
  • Easy to implement, monitor, maintain



Why Partner with Matrix Networks | for your New Cloud Phone System?

Deploying and supporting voice solutions since 1984, much has changed, but the advantages of working with a true expert has not.  Our job is to customize the project to your needs and exceed expectations each time. Matrix Networks has developed a in-depth process for evaluating, selecting, designing, and deploying cloud-based telephony. Additionally:

  • Experienced in Network Design – Matrix Networks leverages over 30 years of experience evolving with telephony to build network infrastructure designed to handle the unique needs of cloud telephony. Not all data is created equal, it is important you have packet prioritization in place to ensure that voice is being prioritized. To learn more about this revolutionary technology check out our article on building the perfect network.
  • One Hand to Shake – Every cloud phone vendor will tell you they are the best fit for your organization. Matrix will help you evaluate what truly matters and help navigate the increasingly muddy waters. For a look at our most trusted vendors click here.
  • Certified Trainers - Our team provides on-site or remote training and can help you truly take advantage of the tools you are rolling out.  The knowledge of the system being transferred to our clients is truly a great experience.
  • Saving you Money - We have a strong knowledge of the cloud phone pricing models available.  Our job is to help you match the right feature set and solution with your preferred pricing model as closely as possible.


Contact Matrix

“Matrix Networks is truly a great partner. From day one, they listened to our needs and delivered a solid solution that I am proud to put my name behind. The solution was easy to deploy and Matrix was excellent to work with.”

Lou Pallotta, Telecommunications Manager, Portland Trail Blazers

“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "

Travis Luckey, Director of Technology, Stumptown Coffee Roasters
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix Networks, and highly recommend them. ”
Leatherman Tool Group, Inc.
Banner Image.png

News & Articles

The Reality of Mitel’s End-of-Life Timeline for ShoreTel/MiVoice Connect

Mitel's announcement regarding the End-of-Life (EOL) of the ShoreTel/MiVoice Connect (premise PBX) is now widely known. In this announcement, Mitel st...

Humanity Meets Technology - CCaaS Solutions Elevating Customer Experiences

In a world where 80% of consumers anticipated improved customer service during the pandemic, the quest for a more human touch in customer interactions...

INTERNET DOWN! 10 True Stories of Internet Outages in 2023 (part 3 of 3)

In this final blog post of our series on the crazy ways businesses in 2023 have lost internet (and what to do to help safeguard yourself), we'll delve...

INTERNET DOWN! 10 True Stories of Internet Outages in 2023 (part 2 of 3)

Welcome back to part 2 of our blog series on real-life scenarios where organizations faced unexpected internet outages. In our previous post, we share...