Matrix Networks specializes in the selection, design, deployment, and management of cloud phone systems. In a world full of options for cloud-based voice and video solutions, it is important to have a partner that understands the competitive landscape and unique challenges associated with migrating to a modern communication solution. With dedicated Project Managers, experienced Engineers, and reliable Account Executives, Matrix is the partner for you.
Proven Track Record of Success
Matrix Networks was an early adopter when it comes to deploying cloud-based phone systems for our clients. Turns out, it is NOT as easy as the big-vendors would have you believe... Our approach to a cloud phone system partnerships is to first, understand your environment, matching your business needs with the correct communications platform for your business and industry. Once we have done so, we are able to apply our deep understanding of network infrastructure and connectivity to ensure an optimized foundation for your cloud-based phone system to operate on. After the framework is built, Matrix Networks will apply a proven project management process, we call our Cloud Phone Concierge, that will ensure the system is deployed correctly, with minimal disruption to your business. Learn more below.
Cloud Phone solutions are IP phone systems with the "brains" of the system hosted in multiple datacenters by the provider. The connection to these phone systems is via the Internet, you are no longer responsible for maintaining connections to services like PRI and analog lines. Typically, cloud-based phone systems include performance service level agreements. A new cloud phone system provides you features that aren't available in a premise environment like support for SMS and advanced integrations. Businesses today are realizing that it is most important to align with communication solutions that are flexible and robust in feature sets - tying your organization down with a traditional on-premises phone system, simply does not make sense in today's volatile business world.
Reason 1: Capital expense vs. Operational expense. One of the main reasons businesses are turning to cloud phone systems as their enterprise communication tool is because implementing a traditional on-premise phone system can be difficult and expensive. On the other hand, cloud-based phone system offer the same abilities (and much more) giving you best of breed communication technology without the impact of a large one time cost.
Reason 2: cloud-based phone systems are always up to date. Rather than scheduling exhaustive upgrades that take up time and resources, cloud phone systems are continuously patched for the latest software version and feature sets as upgrades are pushed virtually on the back end. Additionally, as organizations grow, adding on additional features to fit new business need is as simple as adding licenses and clicking "apply".
Matrix Networks' Concierge Service is designed to bridge the gap between the virtual deployments provided by the cloud provider and your actual needs. Our strategy is to gather the information prior to placing an order with the cloud provider to ensure we hit the ground running on Day 1. The team at Matrix Networks is responsible for programming your system, managing the porting of numbers, ensuring the network is prepared and much more.
This is a critical step - and one often overlooked. Identifying a partner that understands this important relationship is key to a successful deployment and long-term stability of a cloud based phone system. Matrix Networks leverages over 30 years of experience evolving with telephony to build network infrastructure designed to handle the unique needs of cloud telephony. Learn more about how SD-WAN improves the performance of cloud phone systems here.
Deploying and supporting voice solutions since 1984, much has changed, but the advantages of working with a true expert has not. Our job is to customize the project to your needs and exceed expectations each time. Matrix Networks has developed a in-depth process for evaluating, selecting, designing, and deploying cloud-based telephony. Additionally:
“Matrix Networks is truly a great partner. From day one, they listened to our needs and delivered a solid solution that I am proud to put my name behind. The solution was easy to deploy and Matrix was excellent to work with.”
“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix
Networks, and highly recommend them. ”