ShoreTel Support is the service provided to ShoreTel clients to support, upgrade, and maintain their existing on-premise ShoreTel solution. Whether you are in a blended environment or entirely on-premise, ShoreTel requires support to ensure your system is current and well maintained. To learn more about ShoreTel Partner Support, what happens if you do not renew, and how support costs are calculated, visit here for more info.
Matrix Networks is dedicated to delivering the best ShoreTel support experience possible. As Portland Oregon's original ShoreTel dealer, Matrix Networks' team of close knit Pro-Techs and Account Executives is here to support your ShoreTel system, whether you have one location or branch offices around the globe. Listed below are the key advantages you receive as a client of Matrix Networks.
24/7/365 Telephone Support
Testing of Software to Ensure Successful Upgrades
Unlimited Remote Troubleshooting
Unlimited Remote Training and Webinar Access
Advanced System Analytics
Automated System Reporting
Access to Emergency Inventory
Remote System Upgrades
To view all ShoreTel Training Videos Click Here.
On-going education and training is a critical role that your ShoreTel Partner should play in your organization's growth strategy. This is the reason we offer free training on all ShoreTel Support plans. At Matrix Networks, the goal is to educate our clients and, by doing, so empower them to be more proficient administrators with happier end-users.
Refresher Courses - Basic & Advanced Administrative Training
On-Demand Remote Training
On-Premise Training Available
Access to Partner Assets
Matrix Networks' advanced ShoreTel monitoring software is layered onto every Advantage Partner's system so that problems are identified and solved before you are aware they exist. Instead of calling us to report a problem, we call you to let you know it's been handled. For our ShoreTel client's on Advantage+. Brightmetrics provides rich analytics and reporting on the health of your ShoreTel Phone System, along with persistent call flow diagrams and much more. To learn more click here.
“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "
“ Our team is experienced with how to price and configure the RingCentral platform giving clients the peace of mind that they received the best possible price without sacrificing on the solution. After the RingCentral deployment is complete, our work doesn’t stop, we continue to support our clients with ongoing training and troubleshooting of any challenges that may present themselves. Working with a partner ensures you get the service and experience you need at a price that fits your budget. ”
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix
Networks, and highly recommend them. ”