ShoreTel Service & Support from a Trusted Partner

ShoreTel Support | Matrix Networks

Matrix Networks is dedicated to delivering the best ShoreTel support experience possible. Matrix Networks' team of close knit Pro-Techs and Account Executives is here to support your ShoreTel system, whether you have one location or branch offices around the globe. Listed below are the key advantages you receive as a client of Matrix Networks. 

24/7/365 Telephone Support

Testing of Software to Ensure Successful Upgrades

Unlimited Remote Troubleshooting

Unlimited Remote Training and Webinar Access

Proactive Monitoring

Advanced System Analytics

Automated System Reporting

Priority Dispatch

Access to Emergency Inventory

Remote System Upgrades

To view all ShoreTel Training Videos Click Here.

 ShoreTel Training| ShoreTel Education

On-going education and training is a critical role that your ShoreTel Partner should play in your organization's growth strategy. This is the reason we offer free training on all ShoreTel Support plans. At Matrix Networks, the goal is to educate our clients and, by doing, so empower them to be more proficient administrators with happier end-users. 

Refresher Courses - Basic & Advanced Administrative Training

Regular Educational Webinars and Articles

On-Demand Remote Training

On-Premise Training Available

Access to Partner Assets

ShoreTel Connect End-user Training Videos

ShoreTel Reporting | Proactive System Monitoring with Brightmetrics

Matrix Networks' advanced ShoreTel monitoring software is layered onto every Advantage Partner's system so that problems are identified and solved before you are aware they exist. Instead of calling us to report a problem, we call you to let you know it's been handled. For our ShoreTel client's on Advantage+. Brightmetrics provides rich analytics and reporting on the health of your ShoreTel Phone System, along with persistent call flow diagrams and much more. To learn more click here.