ShoreTel Support is the service provided to ShoreTel clients to support, upgrade, and maintain their existing on-premise ShoreTel solution. Whether you are in a blended environment or entirely on-premise, ShoreTel requires support to ensure your system is current and well maintained. To learn more about ShoreTel Partner Support, what happens if you do not renew, and how support costs are calculated, visit here for more info.
Matrix Networks is dedicated to delivering the best ShoreTel support experience possible. Matrix Networks' team of close knit Pro-Techs and Account Executives is here to support your ShoreTel system, whether you have one location or branch offices around the globe. Listed below are the key advantages you receive as a client of Matrix Networks.
24/7/365 Telephone Support
Testing of Software to Ensure Successful Upgrades
Unlimited Remote Troubleshooting
Unlimited Remote Training and Webinar Access
Proactive Monitoring
Advanced System Analytics
Automated System Reporting
Priority Dispatch
Access to Emergency Inventory
Remote System Upgrades
On-going education and training is a critical role that your ShoreTel Partner should play in your organization's growth strategy. This is the reason we offer free training on all ShoreTel Support plans. At Matrix Networks, the goal is to educate our clients and, by doing, so empower them to be more proficient administrators with happier end-users.
Refresher Courses - Basic & Advanced Administrative Training
Regular Educational Webinars and Articles
On-Demand Remote Training
On-Premise Training Available
Access to Partner Assets
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