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ShoreTel Service & Support from a Trusted Partner

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ShoreTel Support from Matrix Networks, ShoreTel Support Portland, Nationwide ShoreTel Service
ShoreTel Support from Matrix Networks, ShoreTel Support Portland, Nationwide ShoreTel Service

What is ShoreTel Support?

ShoreTel Support is the service provided to ShoreTel clients to support, upgrade, and maintain their existing on-premise ShoreTel solution. Whether you are in a blended environment or entirely on-premise, ShoreTel requires support to ensure your system is current and well maintained. To learn more about ShoreTel Partner Support, what happens if you do not renew, and how support costs are calculated, visit here for more info.

ShoreTel Support | Matrix Networks

Matrix Networks is dedicated to delivering the best ShoreTel support experience possible. Matrix Networks' team of close knit Pro-Techs and Account Executives is here to support your ShoreTel system, whether you have one location or branch offices around the globe. Listed below are the key advantages you receive as a client of Matrix Networks. 

st24/7/365 Telephone Support

stTesting of Software to Ensure Successful Upgrades

stUnlimited Remote Troubleshooting

stUnlimited Remote Training and Webinar Access

stProactive Monitoring

stAdvanced System Analytics

stAutomated System Reporting

stPriority Dispatch

stAccess to Emergency Inventory

stRemote System Upgrades



ShoreTel Support Options from Matrix Networks 


To view all ShoreTel Training Videos Click Here.

 ShoreTel Training| ShoreTel Education

On-going education and training is a critical role that your ShoreTel Partner should play in your organization's growth strategy. This is the reason we offer free training on all ShoreTel Support plans. At Matrix Networks, the goal is to educate our clients and, by doing, so empower them to be more proficient administrators with happier end-users. 

stRefresher Courses - Basic & Advanced Administrative Training

stRegular Educational Webinars and Articles

stOn-Demand Remote Training

stOn-Premise Training Available

stAccess to Partner Assets

stShoreTel Connect End-user Training Videos



ShoreTel Reporting | Proactive System Monitoring with Brightmetrics

Matrix Networks' advanced ShoreTel monitoring software is layered onto every Advantage Partner's system so that problems are identified and solved before you are aware they exist. Instead of calling us to report a problem, we call you to let you know it's been handled. For our ShoreTel client's on Advantage+. Brightmetrics provides rich analytics and reporting on the health of your ShoreTel Phone System, along with persistent call flow diagrams and much more. To learn more click here.




Brightmetrics partner in Portland Or.



Contact Matrix Networks for ShoreTel Support & Service

“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "
Travis Luckey, Director of Technology, Stumptown Coffee Roasters
“ Our team is experienced with how to price and configure the RingCentral platform giving clients the peace of mind that they received the best possible price without sacrificing on the solution. After the RingCentral deployment is complete, our work doesn’t stop, we continue to support our clients with ongoing training and troubleshooting of any challenges that may present themselves. Working with a partner ensures you get the service and experience you need at a price that fits your budget. 
Kyle Holmes, President, Matrix Networks
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix Networks, and highly recommend them. ”
Leatherman Tool Group, Inc.
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