Delivering exceptional client experiences through innovative solutions made simple.
Matrix Networks Solutions
Cloud Phone & Contact Center
SASE Endpoint Security
Matrix Networks' IVA Solution
Live . Interactive . Scheduling . Agent .LISA simplifies appointment scheduling, timely reminders, and general customer touchpoints. With LISA, your IVA solution is meticulously designed to fit seamlessly into your environment, optimizing each engagement using natural language processing and ensuring increases in appointment attendance and other revenue-generating opportunities.
The Matrix Networks Difference
Matrix Connectivity as a Service
MCaaS has simplified the way our clients experience Internet connectivity by providing 24/7/365 support, proactive monitoring, carrier-agnostic circuit sourcing, built-in companywide redundancy, and consolidated billing.
Best of all, you never have to call the Carrier Service Provider again!
Matrix Networks Articles
Humanity Meets Technology - CCaaS Solutions Elevating Customer Experiences
In a world where 80% of consumers anticipated improved customer service during the pandemic, the quest for a more human touch in customer interactions has never been more critical. As businesses race to meet these evolving expectations, the focus often shifts heavily towards digital transformation,...
INTERNET DOWN! 10 True Stories of Internet Outages in 2023 (part 3 of 3)
In this final blog post of our series on the crazy ways businesses in 2023 have lost internet (and what to do to help safeguard yourself), we'll delve into some truly unexpected scenarios with reasons ranging from Taiwanize ships to angry beavers, and explore how investing in SD-WAN can ensure...
INTERNET DOWN! 10 True Stories of Internet Outages in 2023 (part 2 of 3)
Welcome back to part 2 of our blog series on real-life scenarios where organizations faced unexpected internet outages. In our previous post, we shared some humorous and frustrating stories, including an RV fire and a tractor-trailer accident causing internet outages. But as IT administrators, we...
INTERNET DOWN! 10 True Stories of Internet Outages in 2023 (part 1 of 3)
The spinning wheel of death is something nobody wants to see during their workday, whether you're a CEO, Director of IT, or a first-week intern. But what happens when it's not just your personal connection that's down, but the entire internet?
Zero Trust Network Segmentation Solutions | Optimize Your Data Security
In today's Internet first world, prioritizing cybersecurity is essential for businesses of all sizes. Implementing a Zero Trust Network Access strategy is a crucial aspect of robust security, and network segmentation plays a vital role in achieving Zero Trust. In this article, we'll discuss the...
Cloud Phone Deployment
5 Keys to Successfully Launch a Cloud Phone System
- The foundation is more important than the application. Work with a partner who understands the importance of network connectivity and data infrastructure.
- Choose a partner that represents more than one option. Every vendor will tell you they are the best...
- Work with a partner with a proven process for increasing user adoption and limiting downtime.
- Work with a partner who understands the complexities of the carrier service provider's critical role in the process.
- Choose the solution that is right for your unique business.
Join the Matrix Networks family
The service is outstanding. Whenever I have an issue, concern or just need to discuss technology, the response is always timely and meets or exceeds expectations. I grew up in the same Telephony-based world as the Matrix folks and knew based on my experience that they would be a partner I not only could depend on but that they had my back around every technology turn. I have never been disappointed by my choice and the Trail Blazers organization has benefited from their commitment to excellence.
Matrix Networks is an amazing company to work with. I've had the pleasure to work with them on two major projects. I continue to work with them for two main reasons; their in-depth knowledge of connectivity and voice options and services, but mostly because of their integrity.
Their attention to detail and really finding out how our company operates speaks volumes to how they treat their clients. It saved a lot of time during meetings to have Matrix Networks participate and assist during the implementation of RingCentral. They completely understand our company and know the RingCentral solution inside and out, which helped bridge any gaps in communication that we would have seen otherwise. They understood our goals and are dedicated to helping us achieve them.