Matrix Networks | IVA Technology

L.I.S.A. - Live Interactive Scheduling Agent

The management of scheduling, appointment verification, and routine engagements is pivotal to success across industries. Each overlooked appointment or mishandled interaction risks not only lost opportunities but also erodes customer confidence. Built out of client demand Matrix Networks is proud to introduce L.I.S.A. Learn more below.

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LISA IVA Matrix Networks


Matrix Networks' Approach to

IVA Technology

A Customized Approach to Intelligent Virtual Agents

At the heart of our philosophy lies a simple belief: no two organizations are identical. Each has its own goals and processes, demanding more than a one-size-fits-all solution. With LISA, your IVA solution is meticulously designed to fit seamlessly into your environment, optimizing each engagement using natural language processing and ensuring a marked increase in appointment attendance.

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L.I.S.A. for | Healthcare Organization

In today's dynamic healthcare landscape, patient engagement and seamless appointment management are paramount. Enter LISA, our state-of-the-art Live Interactive Scheduling Agent. Developed by Matrix Networks, LISA has been customized exclusively for the healthcare sector. Seamlessly integrating with Electronic Health Records (E.H.R.), LISA streamlines appointment processes from booking to cancellation using advanced natural language processing. With LISA, patients are empowered to take control of their healthcare journey, ensuring more productive interactions, reduced wait times, and fewer missed appointments. Witness a future where technology and healthcare converge, offering a smoother, more efficient experience for both providers and patients. Join us in transforming patient engagement — experience the LISA difference today.






L.I.S.A. for | Automotive Industry

The automotive sector faces intense competition, no matter the region. Amidst this, consistent customer experiences are hampered by constant staffing challenges and the stark reality that over 30% of service department inquiries remain unanswered. Enter LISA, the groundbreaking solution designed to set your automotive business apart. LISA empowers customers with smart voice and SMS interactions, ensuring they get immediate responses and streamlined scheduling without detours. Unlike basic web portals that often lead to dead-ends, LISA provides a comprehensive engagement avenue, always coupled with the option to connect with a real individual for more intricate concerns. And the best part? This all happens without sidetracking your Business Development Center (BDC) and Service Advisors from their primary tasks. Designed for the mobile-first world, LISA ensures your customers reach out and receive the top-tier service they deserve, right from their chosen device.


L.I.S.A. | Universal Intelligence (all Industries)

Every industry, regardless of its unique challenges, shares a common need: clear, efficient, and responsive customer interactions. From voice-guided dialogues to SMS exchanges, LISA simplifies appointment scheduling, timely reminders, and general customer touchpoints. Rather than just a tool, LISA represents a philosophy of engagement, ensuring customers always have an avenue to genuine human interaction when needed. By enhancing communication without overburdening your team, LISA is a versatile solution tailored for businesses in any industry. With LISA, elevate every interaction, no matter where your business stands in the industry spectrum.

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Why Partner with Matrix Networks?

Matrix Networks, with its expertise since 1984, is more than just a voice solutions provider. We're pioneers in integrating advanced tools like LISA with major contact center solutions. LISA isn't just a tool; it's an experience, backed by our deep-rooted knowledge in design and implementation. Choose Matrix Networks and let LISA elevate your customer interactions effortlessly.

Matrix Networks' attention to detail and really finding out how our company operates speaks volumes to how they treat their clients. It saved a lot of time during meetings having Matrix participate and assist during our implementation. They completely understand our company and know our solution. This helped bridge any gaps in communication that we would have seen otherwise. They understood our goals and are dedicated to help us achieve them.

- VP SolveOne, LLC


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“Matrix Networks is truly a great partner. From day one, they listened to our needs and delivered a solid solution that I am proud to put my name behind. The solution was easy to deploy and Matrix was excellent to work with.”

Lou Pallotta, Telecommunications Manager, Portland Trail Blazers

“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "

Travis Luckey, Director of Technology, Stumptown Coffee Roasters
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix Networks, and highly recommend them. ”
Leatherman Tool Group, Inc.
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