Nail Your Cloud Phone Rollout with Matrix Networks' Concierge Service

Concierge 2023 Blog Graphic

In today's fast-paced business world, efficient communication is crucial to success. Choosing the right Unified Communications (UC) or Contact Center as a Service (CCaaS) solution is just the first step. Proper deployment and implementation of your new phone system can make all the difference between a seamless experience and a world of frustration. That's where Matrix Networks' Concierge Service comes in, offering professional deployment and support to ensure your cloud phone solution exceeds expectations.

The Importance of Professional Deployment:

  1. Expert Product Selection: Matrix Networks helps you choose the right product, avoiding pitfalls related to features, overpaying, and design results. Our industry knowledge ensures you get the perfect solution tailored to your business needs.
  2. Time Savings: Efficient deployment saves you valuable time. A study by Sage Research found that businesses with properly implemented UC solutions saved an average of 3.9 hours per week per employee. With Matrix Networks' Concierge Service, our experts handle everything from scheduling meetings to user training, allowing you to focus on core business activities.
  3. Cost Savings: Properly executed deployment can lead to significant cost savings. By prepping work ahead of time, Matrix Networks' Concierge Service helps reduce your monthly bills and prevent unforeseen expenses. Research indicates that effective UC deployment can reduce communication costs by up to 50%.
  4. Seamless Integration: A professionally deployed phone system integrates seamlessly with your existing infrastructure. Matrix Networks ensures smooth porting of existing numbers and tailored call flow design to suit your business needs.
  5. Minimized Downtime and Disruptions: Our Concierge Service minimizes downtime and disruptions by keeping your project timeline on track, ensuring a successful implementation without negatively impacting your business operations. Studies show that 74% of businesses experience unplanned downtime during system deployment, but Matrix Networks' expert approach helps you avoid these pitfalls.
  6. Employee Empowerment: Matrix Networks' Concierge Service provides comprehensive user and admin training, empowering your team to confidently navigate your new phone system and enhance productivity.

Matrix Networks' Concierge Service: The Ultimate Solution for New Phone System Deployment

Our all-in-one Base Package includes this and more:

  1. Weekly meetings and technical resources
  2. Cut Sheet/Info Gathering and project documentation
  3. Timeline management and porting
  4. Call flow design and user import
  5. Remote Admin training

Example Optional Add-Ons for an enhanced experience:

  1. Professionally Recorded Auto Attendants and Call Flow Diagrams
  2. Headset configuration and Contact Center Assistance
  3. User Training


Professional deployment of your new phone system is essential for business success. Matrix Networks' Concierge Service ensures a seamless experience, saving you time, money, and effort while empowering your team for success. So why wait? Contact Matrix Networks today to get started on your stress-free cloud phone journey with the best solutions and pricing!


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Author: Matrix Networks