In a world where 80% of consumers anticipated improved customer service during the pandemic, the quest for a more human touch in customer interactions has never been more critical. As businesses race to meet these evolving expectations, the focus often shifts heavily towards digital transformation, sometimes overlooking the vital human element that 75% of customers crave. This is where Matrix Networks steps in, bridging the gap between technology and the cherished human connection, enhancing not only customer satisfaction but also your business value. 

In this final blog post of our series on the crazy ways businesses in 2023 have lost internet (and what to do to help safeguard yourself), we'll delve into some truly unexpected scenarios with reasons ranging from Taiwanize ships to angry beavers, and explore how investing in SD-WAN can ensure reliable and secure internet connectivity for your organization no matter what the crazy reason is.

Welcome back to part 2 of our blog series on real-life scenarios where organizations faced unexpected internet outages. In our previous post, we shared some humorous and frustrating stories, including an RV fire and a tractor-trailer accident causing internet outages. But as IT administrators, we know that internet disruptions can happen in various ways, and the impact can be significant. 

The spinning wheel of death is something nobody wants to see during their workday, whether you're a CEO, Director of IT, or a first-week intern. But what happens when it's not just your personal connection that's down, but the entire internet?

In today's Internet first world, prioritizing cybersecurity is essential for businesses of all sizes. Implementing a Zero Trust Network Access strategy is a crucial aspect of robust security, and network segmentation plays a vital role in achieving Zero Trust. In this article, we'll discuss the importance of network segmentation for Zero Trust Network Access (ZTNA) and how Matrix Networks can help you achieve it using Secure Access Service Edge (SASE) and Network Access Control (NAC). 

In today's fast-paced business world, efficient communication is crucial to success. Choosing the right Unified Communications (UC) or Contact Center as a Service (CCaaS) solution is just the first step. Proper deployment and implementation of your new phone system can make all the difference between a seamless experience and a world of frustration. That's where Matrix Networks' Concierge Service comes in, offering professional deployment and support to ensure your cloud phone solution exceeds expectations.

There is a lot of discussion and marketing of IVA’s (Intelligent Virtual Assistants/Agents) and when you read it at first you ask yourself what’s the big deal? This is not new-- this stuff has been around for a number of years. People associate IVAs with chatbots, speech recognition IVR (Intelligent Voice Response) and/or AA (Auto Attendants). Many times, they are influenced by negative experiences with these applications. In this article, you will learn the basics of where this technology has come from and where we are headed in the future as we leapfrog traditional IVA and enter the world of Virtual Assistance-Employee-Agent 2.0.

Everything you need to know about migrating from ShoreTel to RingCentral. Current RingCentral promotions for making the move, a live demonstration of RingCentral, and client testimonials who have successfully made the move themselves.

SAN DIEGO, Calif., Feb. 1, 2022 (SEND2PRESS NEWSWIRE) (AP NEWSWIRE)— Matrix Networks announced its recent acquisition of LANtelligence to create a new business venture enabling a powerful combination of modern business technology.

We humans have a tendency to make decisions based on what we’re most comfortable with. Because I rarely go out to restaurants, whenever I do, I choose only those dishes that I know are good. I don’t want to be dissatisfied on a rare trip to one of my favorite restaurants. I also know the best route home from that restaurant, and I likely won’t take a different path – unless, of course, there is an accident.

My dad got a new set of golf clubs a few years ago, which was big for him. As a traditionalist, he had a hard time moving on from his wooden clubs that he learned to play with in high school, so upgrading to a new set was pivotal.

We’ve all been there. Sitting at our workspace, wondering why all these programs we’re working with can’t work together. According to Kyle Holmes, CEO of Matrix Networks, the average employee in the US uses at least eight different applications in their day-to-day tasks. Small companies average around 40 apps to conduct business while larger companies can range in the hundreds. So many apps create a lot of touchpoints for information gathering, and workplace efficiency is threatened by lagging databases and challenging security risks.

If you were asked a year ago, “What will 2020 be like?” few could imagine the reality. The grim truths of COVID, the protests for racial reckoning, and the most significant economic downturn since the Great Depression would have you guessing the apocalypse had come. Indeed, these are difficult times, but Leo Howell, the CISO at the University of Oregon, highlights the opportunities inherent in such tumultuous times for businesses and IT professionals to introduce disruptive technology and increase buy-in from sometimes reticent stakeholders.

As many aspiring baseballers can attest, hitting a curveball is hard. The bigger the curve, the harder it is to hit it. Hitters must see it as soon as possible and adjust their swing to make clean contact.

The COVID-19 pandemic is a huge curveball, affecting many aspects of our lives. From potential unemployment to our health, we have all been forced to adapt to ensure our families are as safe and as happy as possible. At home and in public, we are diligent to stifle contagion by social distancing, wearing masks, and avoiding large gatherings.