Discover the Difference | Matrix Networks

RingCentral's Preferred Partner Program

Only 15 vendors on the planet were selected to be a part of RingCentral's Prefered Partner Program! What makes Matrix Networks worthy of such an honor? Learn how partnering with Matrix Networks for your RingCentral deployment is a cut above the average experience.

Contact a RingCentral Specialist

Preferred RingCentral Partner Matrix Networks | Portland Oregon

Preferred RingCentral Partner Matrix Networks | Portland Oregon

The Matrix Networks Approach to RingCentral Support & Deployments

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Our approach to RingCentral Phone System support and deployments is to first, understand your environment, then match the RingCentral features best fit for your specific organizational needs. Once we have done so, we are able to apply our deep understanding of network infrastructure and SD-WAN expertise to design the right foundation for a successful RingCentral deployment. Once the framework is built, Matrix Networks will apply a proven project management process, we call our Concierge Service, to ensure a successful migration with the highest possible user adoption rates.

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White Glove | Concierge Phone Deployment

Matrix Networks created a Cloud Phone Concierge Service to enhance the experience associated with migrating to a new phone system (whether on-premise or in the Cloud). For customers migrating to a RingCentral Phone System, this means you have a partner in Matrix that can ensure your network is ready to handle RingCentral's powerful voice and video collaboration environment. The team at Matrix Networks is responsible for programming your system, managing the porting of numbers, and much more. Additionally, when you are ready for first-day-live and the launch of your new cloud phone system, Matrix will ensure your staff is properly trained and the migration causes as little disturbance as possible to your organization. 


Learn More About our Concierge White Glove Service
                The Truth About                 Cloud Phone Pricing

 

Concierge Cloud Phone Deployment from Matrix Networks 

 

 

 

Dedicated RingCentral Support | Pro-Techs

With your RingCentral Phone System, you have a partner in Matrix Networks that is laser focused on providing fantastic support.  Matrix Networks' Pro-Techs are all RingCentral certified technicians giving you direct contact with top tier support. We pride ourselves on being on a first name basis with your team, giving peace of mind related to your phone solution. 

  • 24/7 365 RingCentral Support Escalation
  • Ongoing education with videos, remote training and onsite classrooms 
  • Monitoring of RingCentral Phone System performance 
  • Access to top tier Network Engineers
  • Certified RingCentral Technicians
  • Live support reps answer calls within 30 seconds 

 

RingCentral | Preferred Partner Program

What is the RingCentral Preferred Partner Program? With over 9,000 RingCentral Partners worldwide, it can be difficult for customers to determine who they should partner with to purchase and deploy their RingCentral Cloud Phone System. Partners like Matrix Networks that have made this exclusive program were hand selected by RingCentral and will receive additional technical support resources, and executive sponsorship.

We reached a point of maturity in the program whereby it’s time to recognise those partners that show that commitment to RingCentral and are truly RingCentral champions,” said Lisa Del Real, RingCentral VP of global channel programs and operations.

 

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“Matrix Networks is truly a great partner. From day one, they listened to our needs and delivered a solid solution that I am proud to put my name behind. The solution was easy to deploy and Matrix was excellent to work with.”

Lou Pallotta, Telecommunications Manager, Portland Trail Blazers

“ The Matrix team was there to ensure a seamless migration from planning to go-live and provided true white-glove service. I would recommend Matrix to anyone looking to implement a new business phone system, especially those considering a move to the Cloud. "

Travis Luckey, Director of Technology, Stumptown Coffee Roasters
" We have been extremely pleased with the support we have received from Matrix Networks. They bring strong technical support, extensive product knowledge, and excellent customer service to the table and our experience with them has been very positive. I have strong confidence in Matrix Networks, and highly recommend them. ”
Leatherman Tool Group, Inc.
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