If you read our previous article <Hunt Groups vs WorkGroups>,  you may have decided that a hunt group is the best choice for your company's call flow. To refresh your memory, Hunt Groups are primarily used for a group of receptionists or a specifically functioning team, for example, your HR team, where a group of people could conceivably handle any sort of call that comes in and the group has the specific need to handle multiple calls at once.

A lot of thought needs to go into your call flow configuration to ensure a smooth process for your clients as well as making sure the calls get to the right person within your organization. With this article I will focus mainly on the best practices for setting up your Workgroups.

Have you ever called into a business and all you hear is ringing, wondering if anyone is going to answer your call? Working with your ShoreTel solution you have a couple of options to choose from so your callers aren't left wondering.