Phone Systems

On-Premises, Cloud, or HYBRID - since 1984, Matrix Networks has evolved with voice technology. We are here to help your business take advantage of modern telephony to help your business grow.

The communication industry has experienced tremendous growth in recent years, making choosing a telephone system more difficult than ever. As business owners and IT administrators, it is your job to provide reliable technology that helps your organization achieve its goals. As your communication partner, Matrix Networks will help you navigate your options and select technology solutions that will fit your business model and help your organization grow.

Based in Portland, OR Matrix Networks has successfully deployed and supported phone systems across the globe for 32 years.  We offer expertise for a variety of business technologies including Voice, VideoWi-Fi, and Cloud - However, our primary focus and core competency is and always has been, delivering innovative solutions for business phone systems. When it comes to selecting the right solution for your organization, you must first determine which deployment model:

On-premises traditional phone system from Matrix Networks, located in Portland Or. 


Traditional Phone System

You own the hardware. More control. High reliability. Purchased as a capital expense.

Hosted phone system from Matrix Networks, located in Portland Or.


Cloud Phone System

High flexibility. Always Current Software. Purchased as an operational expense. 

Hybrid phone system from Matrix Networks, located in Portland Or.


Blended Solution

Best of both worlds. One system. Ultimate flexibility. Un-matched scalability.


10 Tips Before you Invest in a New Phone System

Launching a new phone system for your organization is not a simple project and while there is no way to ensure no problems will arise, there are several ways to improve the likelihood of success. With over 30 years of experience, Matrix Networks has learned a thing or two about business telephone deployments. Here are 5 tips for a successful new phone system launch and 5 mistakes to avoid during the process:

5 Tips for a Successful Phone System Deployment

1) Know when your dial tone contract is set to expire. Too often businesses owners and administrators are unaware of their contractual obligations regarding dial tone. New voice solutions often require new strategies that may involve a different carrier service package, knowing in advance when your contracts are set to expire can help save time on both sides of the equaltion.

2) Prepare a wish list in advance. Think through what it is you want your telephony system to do. Imagine a perfect communication ecosystem what functions you would like your new system to do to enhance productivityy and streamline business processes. Think function not feature.

3) Have your phone bills ready to go. This information is critical for determining cost savings and designing a strategic approach for implementing a new system. It is never as simple as justproviding a quote.

4) Budget and time frame. Let's not put the cart before the horse. Knowing your time line for implementation and what budget you are working with is critical to achieving your goal. If you know this information before your first meeting you are sure to advance the process.

5) Be candid. Think of your new communication partner as a potential extension of your IT team and make sure that knowledge is shared early so that challenges don't arise down the road.

5 Mistakes to Avoid When Launching a New Phone System

1) Paralysis from analysis. Don't get lost in the minutia. After establishing a clear wish list and requirements focus on achieving these goals and do not let the mountains of information cause you to confusion.

2) Choose a partner whose core competency is telephony. You wouldn't work with a dentist to get a Colonoscopy would you? Too many companies offer expertise in solutions they are not experts in. And who suffers? You do. 

3) Choose a partner that can present you multiple offerings.  When working with a vendor it helps if they have experience with several platforms and delivery models (cloud,  on-premises, and Hybrid) solutions. This minimizes the risk of being presented a "force fed system" simply because they dont have any other options. Phone systems are NOT one size fits all.

4) Invest in a strong network. Today's IP systems are only as reliable as your network.  Make sure the internal network has Layer 2+ switches and PoE for internal QoS and reliability.  If you are using your wide area network for SIP trunking or a Cloud voice solution, you need to also consider your internet connectivity and SD-WAN technology to ensure a quality experience.

5) Be realistic. As you develop your wish list and requirements communicate with your preferred vendor about your thoughts and gain an understanding of the cost and complexity associated.  This allows you to set realistic expectations about desired additional features balanced with what you are willing to pay for, ensuring you don't blow out your budget and waste everyone's time.


The Truth About Cloud Phone System Pricing

The truth about hosted phone system pricing


Phone Systems Portland

Proud to Call Portland Home

Matrix Networks is Portland's most experienced business phone system partner. Established in 1984, Matrix Networks set out to bridge the gap between technology and customer service. This same mentality applies today as Matrix Networks continues to be the longest serving teleconnect in Portland, assisting organizations of all sizes achieve their IT and business communication goals. 

Portland Oregon is a unique business community, full of entrepreneurialism, creativity, and perpetual growth and while Matrix has customers from Europe to Asia, we are proud to call Portland Oregon home. Need more proof? Click the banner below and see how Matrix helped the Portland Trail Blazers achieve their goals for a modern phone system.

Portland Trail Blazers select Matrix Networks as their ShoreTel Partner for all unified communications