Matrix Networks is dedicated to delivering the industry's best ShoreTel support possible by leveraging over a decade of experience to be a true ShoreTel partner. With clients headquartered across the US, and internationally, we understand how to support all of your locations with partnerships developed over our 30+ years in business. Our goal is to know your business and understand your technology ecosystem filling the gaps where needed, improving the experience for users and earning praise for the IT team. No gimmicky promises, no flashy sales folks, just a close knit team dedicated to your experience with the ShoreTel phone system. Listed below are the key advantages you receive as a client of Matrix Networks.
On-going education and training is a critical role that your ShoreTel Partner should play in your organization's growth strategy. This is the reason we offer free training on ALL ShoreTel Support plans. Our project management team are certified to train with a deep understanding of how to develop curriculum and deliver it. At Matrix Networks the goal is to educate our clients and by doing so empower them to be more proficient administrators and happier clients.
Matrix Networks' advanced ShoreTel monitoring software is layered onto every Advantage Partner's system so that problems are identified and solved before you are aware they exist. Instead of calling us to report a problem, we call you to let you know it's been handled. For our ShoreTel client's on Advantage+; Matrix Networks offers in-depth analytics and reporting. Generate comprehensive call flow diagrams within minutes, schedule automated reporting for ongoing system monitoring, and gain deeper insight into system optimization through in-depth analytics. If you haven't had a ShoreTel system health review, Matrix would be happy to provide one for you at no cost to you. If you need some help with your ShoreTel solution right now, don't hesitate to chat us or reach out here.
We are dedicated to our craft. Unlike others that operate as "Walmarts of Telephony," Matrix Networks is focussed on ShoreTe On-premises, Connect Cloud, and Hybrid solutions. Our Pro-Techs are 100% certified and true experts in our solutions with a focus on ShoreTel Support. The Matrix Networks support structure is designed to ensure the process is smooth and you connect with the right resource. We have 3 Tiers of ShoreTel support, all Tier 1 techs are certified installers and system administrators, our Tier 2 techs are certified system engineers and our Tier 3 techs are specialists with certs on the advanced applications like Enterprise Contact Center, Mobility and Hybrid deployments. Escalation occurs without your request, because we know how important it is to get the timely answers you need. All of our technicians are well versed in network protocols and are either working towards or have received a minimum CCNA certification. This network experience ensures that the project is viewed holistically and we are able to assist our clients in not only having success the with the ShoreTel UC solutions but the network it relies on. Matrix Networks has been a ShoreTel partner since 2007. As an award winning ShoreTel Gold Partner, our goal is to go beyond traditional "customer service" and provide a client WOW with every interaction.