Client Success Team

Meet the Team | Client Success Team Founded in 2019

Supplier Agnostic | Technology Consultation

With thousands of technology suppliers all clamoring for your attention, it can be difficult to know which solutions are truly the right for your organization. Matrix Networks' Client Success Team leverages knowledge gained from our entire team of technology professionals. They use this knowledge every day to help our clients solve complex IT challenges.

The best part - Client Success is here to do what is right for you, NOT what is right for a quota... By implementing a supplier agnostic approach to solving everyday IT problems, Client Success can provide the best solution(s) possible for you and your team without worrying about reporting to shareholders... 

The Truth About Cloud Phone Pricing

Project Management| End User & Administrative Training

When you purchase a new technology solution from Matrix Networks, it doesn't end there. Most suppliers will likely send you off with their canned "professional services" (they build a box and put you in it). Matrix Networks' Client Success takes the time to understand the very best approach for your unique organization (we build the box for you).

View Matrix Networks' Cloud Phone Concierge Services

Supplier Support | Ticket Escalation

We can all agree that dealing with technology vendors is not always a pleasant experience. Where the tech might be great, the support is often lacking. Because of this, and in response to client requests, Matrix Networks developed a streamlined process increasing supplier response rates and expediting ticket resolution. Client Success is a vital piece of the equation as they are the first number you should call when you need help. We take the stress of vendor management off your plate so that you can focus on what matters - Your business!

Why it Sucks to Work with Carriers Part 1

Part 2 - Why it Sucks to Work with Carriers