IVA 2.0 | The Evolving World of Intelligent Virtual Agent Technology
There is a lot of discussion and marketing of IVA’s (Intelligent Virtual Assistants/Agents) and when you read it at first you ask yourself what’s the big deal? This is not new-- this stuff has been around for a number of years. People associate IVAs with chatbots, speech recognition IVR...
Even Mitel Wants You to Move to RingCentral. Learn Why...
Everything you need to know about migrating from ShoreTel to RingCentral. Current RingCentral promotions for making the move, a live demonstration of RingCentral, and client testimonials who have successfully made the move themselves.
News Alert: LANtelligence Becomes a Matrix Networks Company
SAN DIEGO, Calif., Feb. 1, 2022 (SEND2PRESS NEWSWIRE) (AP NEWSWIRE)— Matrix Networks announced its recent acquisition of LANtelligence to create a new business venture enabling a powerful combination of modern business technology.
Mitel Partners with RingCentral | Another Telco Giant throws up the White Flag
The tides of telecom are shifting again. For nearly a decade, countless suppliers have chased the dream of being a leading solution in cloud-based communications, also known as Unified Communications as a Service (UCaaS). Each supplier delivers their own “unique solution” some built from within,...
Why don’t more Businesses Adopt SASE Solutions?
We humans have a tendency to make decisions based on what we’re most comfortable with. Because I rarely go out to restaurants, whenever I do, I choose only those dishes that I know are good. I don’t want to be dissatisfied on a rare trip to one of my favorite restaurants. I also know the best route...
The service is outstanding. Whenever I have an issue, concern or just need to discuss technology, the response is always timely and meets or exceeds expectations. I grew up in the same Telephony-based world as the Matrix folks and knew based on my experience that they would be a partner I not only could depend on but that they had my back around every technology turn. I have never been disappointed by my choice and the Trail Blazers organization has benefited from their commitment to excellence.
Matrix Networks is an amazing company to work with. I've had the pleasure to work with them on two major projects. I continue to work with them for two main reasons; their in-depth knowledge of connectivity and voice options and services, but mostly because of their integrity.
Their attention to detail and really finding out how our company operates speaks volumes to how they treat their clients. It saved a lot of time during meetings to have Matrix Networks participate and assist during the implementation of RingCentral. They completely understand our company and know the RingCentral solution inside and out, which helped bridge any gaps in communication that we would have seen otherwise. They understood our goals and are dedicated to helping us achieve them.
