Does my Business have a Contact Center?
My dad got a new set of golf clubs a few years ago, which was big for him. As a traditionalist, he had a hard time moving on from his wooden clubs that he learned to play with in high school, so upgrading to a new set was pivotal.
Endless API Possibilities
We’ve all been there. Sitting at our workspace, wondering why all these programs we’re working with can’t work together. According to Kyle Holmes, CEO of Matrix Networks, the average employee in the US uses at least eight different applications in their day-to-day tasks. Small companies average...
Get off Cruise Control! Introduce Disruptive Technology as Opportunities Emerge
If you were asked a year ago, “What will 2020 be like?” few could imagine the reality. The grim truths of COVID, the protests for racial reckoning, and the most significant economic downturn since the Great Depression would have you guessing the apocalypse had come. Indeed, these are difficult...
Improving Customer Experience in a Digital World - A Lockdown Story
As many aspiring baseballers can attest, hitting a curveball is hard. The bigger the curve, the harder it is to hit it. Hitters must see it as soon as possible and adjust their swing to make clean contact.
The COVID-19 pandemic is a huge curveball, affecting many aspects of our lives. From...
The Case for Communications AI
AI is an unavoidable concept whether watching fallen world science fiction, talking about autonomous vehicles, data analytics, or even our personal assistants like SIRI or Alexa. Consumers are adopting the technology rapidly (most unwittingly) to improve and simplify their lives. Businesses are...
The service is outstanding. Whenever I have an issue, concern or just need to discuss technology, the response is always timely and meets or exceeds expectations. I grew up in the same Telephony-based world as the Matrix folks and knew based on my experience that they would be a partner I not only could depend on but that they had my back around every technology turn. I have never been disappointed by my choice and the Trail Blazers organization has benefited from their commitment to excellence.
Matrix Networks is an amazing company to work with. I've had the pleasure to work with them on two major projects. I continue to work with them for two main reasons; their in-depth knowledge of connectivity and voice options and services, but mostly because of their integrity.
Their attention to detail and really finding out how our company operates speaks volumes to how they treat their clients. It saved a lot of time during meetings to have Matrix Networks participate and assist during the implementation of RingCentral. They completely understand our company and know the RingCentral solution inside and out, which helped bridge any gaps in communication that we would have seen otherwise. They understood our goals and are dedicated to helping us achieve them.
