ShoreTel Support & Service
Nationwide ShoreTel support from a trusted partner. Helping organizations maintain, support, and optimize their ShoreTel phone systems.
ShoreTel Support | A Partner You Can Rely On
Partner provided ShoreTel Support is necessary to ensure your ShoreTel phone system remains secure, stable, up-to-date, and fully optimized. With Mitel’s announcement of end-of-life for ShoreTel support and sale, now is the time you must have the right partner in place. Not only for the current management of your solution, but for the inevitable changes on the horizon. Matrix Networks is here to help with over four decades of Mitel and CX management experience.
ShoreTel Phone Systems & Contact Center
A legacy on-premises enterprise communication system, supporting on-premises, hybrid, and cloud voice. Matrix Networks has been supporting ShoreTel clients since the early 2000’s. If you are looking for ShoreTel Support, we have you covered (for as long as we can…)
ShoreTel Support Services
Matrix Networks delivers comprehensive ShoreTel support designed to minimize downtime, simplify system management, and provide peace of mind. Our certified technicians and dedicated account team work as an extension of your IT staff. Whether your organization leverages a fully on-premises, cloud-based, or hybrid ShoreTel System, Matrix Networks provides expert ShoreTel support to help you stay current, connected, and productive.
Software, Upgrades & System Management
Keeping your ShoreTel system current is critical for performance and security. Matrix Networks manages upgrades and testing to ensure smooth transitions with minimal impact on your business.
Training & Enablement
Ongoing education is a key part of successful ShoreTel ownership. Matrix Networks provides training resources that empower administrators and end users alike.
Our Process
Matrix Networks follows a proven support process designed to align ShoreTel services with your business needs, delivering consistent performance and long-term success.
Educate & Evaluate
We begin by assessing your existing ShoreTel environment to understand system health, architecture, licensing status, and operational dependencies. This ensures your organization has a clear, shared understanding of where the system stands today and what to expect moving forward.
Onboard & Optimize
We onboard your internal teams to our support processes and fine-tune existing ShoreTel configurations to improve reliability, usability, and operational efficiency. Rather than introducing disruptive changes, we focus on targeted optimizations that reduce friction, address common trouble areas, and align the system with how it is actually used.
Monitor & Maintain
We provide ongoing monitoring, maintenance, and proactive support to keep your ShoreTel system reliable as it approaches end of life. Our team focuses on performance health, capacity trends, security exposure, and known failure points, addressing issues early to minimize disruption and extend system viability.
Stabilize & Future-Proof
Rather than introducing major changes, we take a pragmatic approach to ShoreTel systems nearing end-of-life. We evaluate design constraints, address known risks, and align configurations to support business continuity today while laying the groundwork for a smooth migration when you are ready to modernize.
Why our clients choose us
“Matrix isn’t just our technology partner. They’re our trusted advisor. The value comes from the expertise they bring to every conversation.”
Information Security ManagerRed Canoe Credit Union
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News & Insights
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Get Expert ShoreTel Support Today
Whether you need ongoing support, training, or system optimization, Matrix Networks is ready to help you get the most from your ShoreTel investment, and more importantly, plan for what’s next.