Monitor & Maintain

24/7 monitoring backed by Matrix engineers who already know your environment, not a Tier 1 reading a script. We do not hand the keys back at go-live. We keep them, watch the system, and answer the call when something needs to be done.

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Ongoing Ownership & Accountability

As an extension of your IT team, Matrix Networks doesn’t treat implementation as the finish line. Once systems are live, we focus on consistency, reliability, and finding the next thing to improve.

Monitor & Maintain is where we take ongoing responsibility for the health of your environment. We proactively monitor performance, identify issues early, and address them before they impact your teams. When support is needed, your call is answered by Matrix engineers who understand your environment. This phase delivers the recurring impact that turns technology from a completed project into a dependable part of daily operations.

Goals

Throughout this phase, our goals are to:

Resolve issues before your team knows there is one
Catch the drift before it breaks something
Keep the team that knows your environment on the account, every quarter

This is not regular network maintenance. Preventing disruptions and improving performance is how we earn the right to stay on your account.

The work in this phase is not maintenance in the traditional sense. It is a continuous loop of monitoring, resolution, documentation, and review that keeps the environment performing as your business changes around it. The result is a system that gets better the longer we run it, not one that quietly drifts until something breaks.

Proactive Monitoring

We continuously monitor your network, systems, and critical services to identify issues early and address them before they become disruptions.

Preventative Maintenance

Patching, configurations, firmware updates, and lifecycle awareness: the work that prevents outages and keeps the environment current.

Continuous Improvement

As your business changes, we revisit configurations, performance, and strategy to ensure your technology continues to meet new demands.

Maintain Uptime

Keep systems online with proactive monitoring that prevents issues before they disrupt your organization.

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What to Expect

Three things you get from Matrix that you cannot get from most MSPs: a real human on the call, a real engineer who knows your environment, and a real escalation path that does not stop until something is fixed.

Company-Wide Escalation

When support is busy, your call escalates across the company until someone answers. This includes everyone at Matrix, up to and including our CEO.

Speak with People Who Can Solve Your Problems

Your calls are always answered by Matrix employees. Employees who know your environment and are committed to delivering exceptional experiences.

Support That Matches Your Operating Hours

A few minutes of downtime can be costly for global or continuous operations. We provide 24/7 support by experts across the globe to ensure that no matter where trouble arises, we have staff to support you.

The Partnership Experience

The Matrix Networks Partnership Experience is a continuous, lifecycle-driven approach to improving your technology. It’s collaborative and iterative, designed to deliver measurable outcomes and long-term value as your business evolves.

Learn Our Process

Educate & Evaluate

We start by listening and learning, mapping your environment, risks, and goals so every decision is grounded in clarity, not assumptions.

Design & Deploy

With clear objectives in place, we design right-fit solutions and execute deployments with meticulous planning to minimize risk, downtime, and surprises.

Onboard & Optimize

After go-live, we focus on adoption and refinement. Equipping your teams, tuning performance in the real world, and unlocking more value from your investment.