mCX Monthly MicroNars
First Tuesday of every month @10am PT
Expert-led educational sessions delivered in under 20 minutes
CX Monthly MicroNars
Beyond the Queue: Agentic AI for Smarter Customer Access
How agentic AI resolves routine requests on its own, so customers skip the queue and your team focuses on complex work.
The Rise of Voice Commerce: Agentic AI in Customer Engagement
What voice commerce means for your contact center, and how agentic AI keeps engagement natural at scale.
Smarter Conversations: AI Assist for Faster Resolutions
Real-time AI assist that surfaces the right answer mid-conversation, cutting handle time without cutting quality.
AI-Powered Compliance Without Slowing Down CX
Meet HIPAA, PCI, and other requirements without adding friction for the customer or the agent.
Connecting CX Performance to Business Outcomes with AI Analytics
Tie CX metrics to revenue and retention with analytics that show what is actually moving the business.
Improving Service Performance with AI-Powered Operational Insights
Spot service bottlenecks early with operational insights that turn raw data into clear next steps.
From Intent to Action: The Next Evolution of Agentic AI
Where agentic AI is headed: systems that move from understanding intent to taking action on it.
High-Volume CX Meets Human-Like Voice Automation
Handle peak volume with voice automation that sounds human and keeps the experience consistent.
AI Assist That Reduces Burnout and Improves Resolution
Take routine load off your agents so they resolve more, stress less, and stay longer.
Transforming Customer Interactions into Actionable Insights
Turn every conversation into structured insight your team can actually act on.
Improving Conversion and CX with Real-Time Agent Coaching
Coach agents live with real-time prompts that lift conversion and improve every interaction.
Turning Customer Interaction Data into Measurable CX Improvements
Move from interaction data to measurable CX gains with a clear, repeatable method.