Cloud Phone Systems 

Voice is a central piece of the puzzle for hosted unified communications or UCaaS, unified communications as a service.

Matrix Networks offers multiple solutions for Cloud based business telephone systems; we do this because we realize that not all businesses have the same priorities. Where some see their telephone system as the focus of their customer experience, others simply want a reliable solution that doesn’t take a lot to manage and maintain. By partnering with Matrix Networks you will have partner that understands the options and can help you decide what is right for your organization.

RingCentral Partner Portland Oregon
8x8 Partner Portland Oregon
ShoreTel Partner Portland Oregon

 

Why Cloud Phone Systems Make Sense?

Cap Ex. Vs. Op Ex.

Implementing the right telephone system for your organization can be expensive. With cloud based solutions you can get the same enterprise grade benefits with a fixed monthly cost, allowing you to plan for future growth and stability. A hosted phone system generally costs only a fixed monthly charge. Here is our take on navigating pricing of cloud phone servicesNote: It is important to have a trusted partner when navigating these terms, as there may be overlooked fees or feature loss if not appropriately negotiated.

Very Little on-Premises Hardware

Other than physical desk phones, all other infrastructure is housed at a separate location. This has several advantages: ease of administration, increased staff efficiency, and decreased downtime to name a few. When it comes to disaster recovery, without hardware on-site your organization is less susceptible to disasters such as fire, flood, theft, etc.  If there is a failure locally, calls can easily be routed to softphones at home or even cell phones.  Cloud service providers are investing hundreds of millions or dollars in their infrastructure and disaster recovery strategies, few of us have the time, energy or money to build something even modestly comparable. Hosting your telephone system in the cloud allows you to have peace of mind regarding your business telephony and still get all the same feature rich experience for your end users.

Maintenance and Reliability

Under a standard cloud phone system agreement, maintenance is typically included in your fixed monthly cost. This significantly reduces your expense as there are no unforeseen costs related to replacing equipment or paying staff to repair your system. Properly built, cloud based phone systems contain multiple points of redundancy which means that if one data center goes off line there are multiple options to reroute traffic and keep your system online. Note: a good partner will also build in additional security related to your connectivity by utilizing dual circuit management and SD-WAN technology.

Scalable for your Business

In life only two things are certain, death and taxes.  In business things change at a rapid pace.  As business and IT leaders it is our responsibility to remain as nimble and flexible as possible.  With cloud phones you have the ability to grow your business with out investing in expensive hardware, if the company changes direction and must shrink employee count to meet the market innovation the solution must match it.  Too often we have witnessed businesses with legacy systems that act as anchors on the efficiency of the business.  With good planning and research our clients have found that scaling their businesses with the seasons and market fluctation is possible with the right cloud phone partners.

Advanced Features Always up to Date 

With traditional phone systems, organizations had to spend an arm and a leg to get the enterprise grade features they desired. In today's telephony environment, organizations of all sizes can experience the benefits of high end telephony features through a fixed monthly cost, not a large upfront expense. Additionally, as they grow, adding on additional features to fit new business directions is as simple as adding licenses and clicking "apply". Lastly, rather than scheduling exhaustive upgrades that take up time and resources, cloud phone systems are generally always up to the latest software version as upgrades are pushed virtually on the back end.

Added Benefits from Partnering with Matrix Networks

  • Experienced in Network Design – Matrix Networks leverages over 30 years of experience evolving with telephony to build network infrastructure designed to handle the unique needs of cloud telephony. Not all data is created equal, it is important you have packet prioritization in place to ensure that voice is being prioritized. To learn more about this revolutionary technology check out our article on building the perfect network.
  • One Hand to Shake – Every cloud phone vendor will tell you they are the best fit for your organization. Matrix will help you evaluate what truly matters and help navigate the increasingly muddy waters. For a look at our most trusted vendors click here.
  • Certified Trainers - Our team provides on-site or remote training and can help you truly take advantage of the tools you are rolling out.  The knowledge of the system being transferred to our clients is truly a great experience.
  • Saving you Money - We have a strong knowledge of the cloud phone pricing models available.  Our job is to help you match the right feature set and solution with your preferred pricing model as closely as possible.

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