Advanced & Basic In-House ShoreTel Refresher Course

  • Thursday, May 9th 9am-3pm

Our in-house Advanced & Basic ShoreTel Trainings are held twice a year at Matrix Networks HQ. The all day course begins with basic training in the AM, a break for lunch (provided by Matrix Networks), and then an afternoon advanced training. Our in-house Refreshers are a great way to meet your ShoreTel support team face-to-face and see firsthand what is on the horizon for your ShoreTel phone system.


Overview of ShoreTel Director
User Management
Call Flow
Advanced – In House Refreshers Only
Work Group Queue Handling
Account Codes
Trouble Shooting
Road Map for Future Features

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